Privacy Policy 

Last updated: 30-10-2025

Welcome to DreamVisuals. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website https://www.dreamvisuals.nl/ or use our services.

If you have any questions or wish to exercise your rights, please contact us (contact details below).

1. Identity & Contact Information

Controller:
DreamVisuals
Grasleeuwerik 23, 5658 EG Eindhoven
Chamber of Commerce (KvK) number: 77100778
Email: privacy@dreamvisuals.nl
Phone: +31408442363

2. Purposes and Legal Bases of Processing

We process personal data for the following purposes, under the corresponding legal bases:

Purpose	Personal Data Categories	Legal Basis
To provide and maintain our services, website functionality, support, and customer accounts	Name, email, address, phone, IP address, usage data	Performance of a contract
To send you administrative information, updates, security alerts	Email address, phone number	Legitimate interest / consent
To communicate promotional offers, newsletters (if opted in)	Email address	Consent
To analyze and improve our services, website performance, security	Usage data, analytics, IP address	Legitimate interest
To comply with legal obligations (tax, accounting, etc.)	Name, address, invoice data	Legal obligation

If we rely on your consent for any processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing before the withdrawal.

3. What Data We Collect

• Identity & Contact Data: name, email address, phone number, billing address
• Account Data: username, password, company name
• Usage Data & Analytics: IP address, browser type, pages visited, time stamps, log files
• Transactional Data: invoices, payment data (excluding sensitive payment data unless processed by third-party payment provider)
• Communications Data: correspondence with support, feedback, messages

4. Recipients / Third Parties with Whom We Share Data

We may share personal data with:

• Service providers (hosting, email, analytics, CRM, payment processors)
• Accountants or tax advisors (for accounting / tax compliance)
• Legal or regulatory authorities (if required by law)

When data is shared with processors, we ensure that appropriate contracts and safeguards are in place.

5. Transfers Outside the EU / EEA

If we transfer personal data outside the EU/EEA (for example, to a cloud provider located outside EU), we will ensure that suitable safeguards are applied (e.g. Standard Contractual Clauses, adequacy decisions). We will always inform you which mechanisms are used.

6. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected, or to satisfy legal, accounting, or reporting obligations.

Examples:

• Customer records & transaction history: 7 years (for tax / audit compliance)
• Marketing / newsletter data: until consent is withdrawn or unsubscribed
• Analytics / log data: anonymized or aggregated after a defined period (e.g. 2 years)

After this period, data is either securely deleted or anonymized.

7. Security Measures

We take technical and organizational measures to protect personal data, including:

• Encryption (SSL/TLS)
• Access controls, role-based access
• Password policies and multi-factor authentication where possible
• Regular security audits and updates
• Backups and restoration procedures

No system is completely secure, but we work to reduce risks to an acceptable level.

8. Rights of Data Subjects

Under the GDPR, you have the following rights:

1. Right of access – You may request a copy of your personal data.
2. Right to rectification – You may request correction of inaccurate or incomplete data.
3. Right to erasure (“right to be forgotten”) – Under certain conditions, you may request deletion of your data.
4. Right to restriction of processing – You can ask to restrict how we process your data.
5. Right to data portability – You can receive your data in a structured, machine-readable format and transmit it to another controller.
6. Right to object – You can object to processing based on legitimate interests, direct marketing, or profiling.
7. Right to withdraw consent – Where processing is based on consent, you may withdraw at any time.

To exercise any of these rights, contact us using the contact details above. We will respond within one month (or longer if justified, as allowed by law).

9. Cookies & Tracking

We use cookies and similar technologies for:

• Essential site functionality (e.g. session cookies)
• Analytics (to understand how visitors use our site)
• Marketing (if you’ve opted in)

You can manage or disable cookies via your browser settings. We provide more detail in our Cookie Policy (link here).

10. Complaints

If you believe your rights under GDPR have been violated, you have the right to file a complaint with the data protection authority in your country.
For the Netherlands, that is the Autoriteit Persoonsgegevens (https://autoriteitpersoonsgegevens.nl).

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. When changes are significant, we will notify you via email or a notice on our website. Please check back periodically for updates.
The “Last updated” date at the top indicates when the latest version took effect.

Contact

DreamVisuals
Website: https://www.dreamvisuals.nl
Email: privacy@dreamvisuals.nl
Phone: +31408442363